Frequently Asked Questions

Do you ship internationally?

URBANER is now live and shipping to the following:

  • United States
  • Canada
  • The United Kingdom
  • Singapore
  • Japan

Where are URBANER devices manufactured?

Our devices are designed in Taipei, Taiwan (R.O.C.).

Can I change the shipping address for my order?

We will be happy to change the shipping address for your order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Unfortunately, we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address.

Please note that changes to your order may be limited during high order volume periods, including launches and promotions.

Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed.

Not to worry! It appears that you were able to successfully place your order.

As long as your shipping address is correct, you will be able to receive your order!

Are URBANER trimmers waterproof?

Our trimmers are made to be used in the shower if you wish.

Our trimmers meet the International Electrotechnical Commission (IEC) Standard 60529 rating of IPX8 and can withstand immersion in up to 1.5 meters of freshwater for up to 30 minutes.

While our trimmers have been tested for a variety of conditions, there is a point at which an increased water depth may harm our trimmers.

How often should I replace the blade in my trimmer?

We recommend using a fresh blade every three months to reduce the build-up of dirt and bacteria, and to help reduce nicks and cuts.

Of course, your replacement cycle will depend on your frequency of use, and your specific grooming needs.